Personalized Birthday Flower Biwa Pearls and 7.5-8mm Pearls Necklace

Near Round Pearl and Biwa Pearl

Chain Length: 17.7''- 20.1''

Chain Color: Gold

Chain Color: 14K Gold Plated

Pearl Quality: AAA Freshwater Pearl

Near Round Pearl Size: 3.5-4mm

Pearl Nacre: Thick

Pearl Color: White

Pearl Luster: High

How to Wear

• Always treat jewelry with care to avoid scratches or breakage.
• Allow at least 30 minutes after applying personal care products before wearing your jewelry, and be sure to remove it first when taking a break.
• Avoid wearing your jewelry during physical activities, swimming, or in environments that may cause damage.

How to Store

• When not wearing your jewelry, please store it in the jewelry box that came with your purchase. Our jewelry boxes are lined with anti-tarnish suede fabric, which better reduces color fading of sterling silver and gold-plated materials, and also protects against scratches, dust and environmental factors.
• Pearl jewelry should be stored separately and avoid friction with other items that may cause surface scratches or darkening of color.
• Avoid storing your jewelry in direct sunlight or in humid areas as this may cause the jewelry material to fade or deteriorate.
• Please ensure that your jewelry is completely dry before storing.

How to Clean

• Natural materials require only the gentlest of cleaning tools, please avoid using harsh cleaners or materials.
• To clean your jewelry, use a soft, lint-free cloth to gently wipe it after each wear to remove oils and dirt.
• For sterling silver and 14k gold, a jewelry polishing cloth can be used to restore shine.
• For pearls, a damp cloth is sufficient—avoid using any harsh chemicals or ultrasonic cleaners.
• Regularly inspect your jewelry to ensure settings are secure and stones are intact.

Shipping Time and Fees

The following days include both business and non-business days.

*Delivery time includes both Processing Time and Shipping Time.

• Processing Time includes order processing and production time for the product.
  • General products: 1 day
  • Customized products: 1-3 days (Production time may vary depending on customization)

Thank you for your understanding.

Shipping Methods

MomMomgifts partners with reliable logistics carriers to ensure that your items arrive on time. We select the most appropriate shipping method based on the weight and destination of your order.

Our carriers include: 4PX, Yun Express, and FEDEX.

• Multiple Shipments: Your order may be shipped from multiple locations, and items may arrive separately. No additional shipping charges will be incurred.
• Combined Shipping: Shipping costs (if applicable) will be spread across multiple packages.

Shipping Restrictions and Additional Notes

• No PO/BO Boxes or Military Addresses: We cannot deliver to PO boxes or military addresses. Please ensure you provide a valid street address for delivery.
• Import Duties, VAT, and Handling Fees: Orders may be subject to import duties, VAT, or handling fees, which are the responsibility of the customer. These charges depend on the regulations of your country.
• Free Shipping Eligibility: To qualify for free shipping, your order must meet the minimum required after discounts and promotions.
• Shipping to Selected Countries: Shipping is currently available only to selected countries. If you are unable to place an order, please contact us at service@mommomgifts.com.
• Estimated Delivery Times: The delivery times listed above are estimates and do not account for delays due to holidays, customs clearance, weather conditions, etc. Delivery to remote areas may take additional time.

Tracking Information

You will receive tracking details via email once your order ships. However, please note that some orders, especially those with free shipping, may not have immediate tracking updates.

You can track your order here: Track Your Order.

My Tracking Says “No Information Available”?

• Tracking Update Delays: For some carriers, it can take 2–5 business days for tracking information to update in the system.
• Separate Shipments: Sometimes, items from the same order may be shipped separately for logistical reasons, even if combined shipping was selected.

Package Delivery Issues

If your tracking number shows that your package has been delivered but you haven’t received it, we recommend the following steps:

1. Verify your shipping address to ensure it is correct.
2. Check around your delivery area carefully for hidden spots where the package may have been left.
3. Ask neighbors or anyone in your household if they received the package.
4. Allow 1-2 extra days. In rare cases, the order may be marked as delivered before it actually arrives.

Lost or Stolen Packages: MomMomgifts is not responsible for lost or stolen packages. However, we will do our best to assist you in locating and tracking the package. If the package is undelivered due to an incorrect address, additional shipping fees will apply. Returned packages marked as "Return to Sender" will incur extra shipping charges.

If your package is still missing, please contact us at service@mommomgifts.com.

Order Adjustment & Cancellation

We process orders as quickly as possible. If you need to make adjustments or cancel your order, please send your request to service@mommomgifts.com immediately. Please note that sending an email does not guarantee that your adjustment or cancellation will be processed. We will respond promptly to let you know if we can accommodate your request. Unfortunately, orders placed more than 24 hours ago cannot be canceled.

Pearlusia reserves the right to cancel any order at any time.

At MomMomGifts, we strive to provide high-quality customized pearl jewelry and other fine jewelry products. Please read our return and refund conditions carefully to ensure a smooth experience.

1. Return Policy (Non-Customized Products)

We offer a 90-day return policy from the date you receive your item. To be eligible for a return, the item must meet the following conditions:

• The product must be unused, unworn, and in original packaging.
• The product must include all original tags and accessories.
• The receipt or proof of purchase is required.

To initiate a return, please get in touch with us at service@mommomgifts.com. If your return request is approved, we will provide you with a return shipping label and instructions on how to return the item. Items sent back without first requesting a return will not be accepted.

Once we receive and inspect the returned item, we will notify you whether the refund is approved. If approved, we will process your refund to the original payment method. Please note, it may take 1-2 business days for your bank or credit card provider to process and post the refund.

2. Return Policy (Customized Products)

Customized products are made to your specifications and are non-returnable and non-refundable once production has started, as they cannot be resold. However, we understand that issues can arise, and we offer refunds in the following cases:

• Damaged packaging.
• Product damage.
• Incorrect customization (e.g., incorrect engraving or printing).
• Non-receipt of your order, as confirmed by the carrier.
• Defects that affect the product’s normal use.

If any of these situations occur, please contact us within 90 days at service@mommomgifts.com. We will investigate the issue and, if applicable, provide you with a full refund.

3. Order Cancellations

For customized products, if you wish to cancel your order, please contact us within 24 hours of placing the order. Once production begins, cancellations will not be accepted. For non-customized items, cancellations can be made up to the point of shipment.

4. Return Process

To start a return, please follow these steps:

1. Contact us at service@mommomgifts.com with your order number and the reason for your return.
2. If approved, we will provide a return shipping label and detailed instructions.
3. Ship the item back to us using the provided label. Please ensure the product is in its original condition with packaging and tags.
4. Once we receive your return, we will inspect the item and notify you if the refund is approved.

5. Non-returnable Items

• Customized Products: Once shipped, customized items cannot be returned.
• Special Orders: Any items specifically made for you or in special configurations are not eligible for return.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at service@mommomgifts.com. We will resolve the issue by offering a full refund or exchange, including any shipping costs. Please include photos of the item for quicker processing.

Note: MomMomGifts reserves the right to amend this policy at any time. All updates will be posted on our website and take effect immediately.